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Cancellation conditions

Much is uncertain in times like these. But we want you to feel safe.

We have therefore relaxed our cancellation conditions for your summer holiday 2021.

You can cancel free of charge up to 14 days before arrival.14 to 0 days before arrival the cancellation fee is 90% of the total amount.

Money-back guarantee: In the event of a border or hotel closure or a lockdown, you can cancel free of charge, even at short notice.

But what, if you cannot take your well-deserved vacation because you are sick yourself, have tested positive for Covid or have to be quarantined because of a relative in the same household?

For this we recommend the hotel cancellation insurance of the Europäische Reiseversicherung.

With the hotel cancellation insurances of the European Travel Insurance you are well protected! Here you can make an insurance: http://start.europaeische.at/hsp?AGN=508858

Starting with December 2021 the regulations by general terms and conditions for the hotel industry 2006 http://www.hotelverband.at/down/AGBH_englisch.pdf are valid.

  • You can cancel free of charge up to 3 months before arrival
  • 1 month before arrival the cancellation fee is 40% of the booking value
  • 1 week before arrival the cancellation fee is 70% of the booking value
  • Within the last 7 days before arrival or in the case of no-show the cancellation fee is 90% oft he booking value